Cancellation Policy – Mountain Park Transportation

Booking and Cancellation Policies

We thank you for your booking and look forward to creating an unforgettable mountain experience with you!

Currency: All services are priced in Canadian Dollars (CAD). Prices are subject to change without notice.
Payment: Full payment is required at the time of booking.
Rescheduling: Bookings may be rescheduled to a different date or time at no additional charge if requested at least 48 hours before the originally scheduled date and time.
No-Show Policy: Refunds will not be provided for no-shows.

Unaccompanied Minors: Children aged 10 years and older may travel without an adult. However, a completed and signed U15 Agreement Form, provided by a legal guardian, is required. This form must be submitted at least 72 hours prior to the scheduled booking.
Accompanied Minors: Children under the age of 10 must be accompanied by a passenger who is at least 16 years old.

1. Cancellations by Guests

More than 48 hours before the service date:

Guests may cancel and receive a full refund.
Alternatively, bookings can be rescheduled to a later date, no fee, (subject to availability). Please contact our office promptly to arrange rescheduling.

Within 48 hours of the service date:

Cancellations made within this window are nonrefundable.
Alternatively, for a $30 fee, bookings can be rescheduled to a later date (subject to availability). Please contact our office promptly to arrange rescheduling.

2. Rescheduling Private Bookings

Changes to private bookings made more than 48 hours before the service date can be transferred to another date for a $30.00 fee, subject to availability.

3. Cancellations by Mountain Park Transportation

Mountain Park Transportation reserves the right to cancel or modify any scheduled or charter service due to insufficient bookings, unfavorable driving conditions, or other unforeseen circumstances.
If we must cancel a service, guests will receive a full refund.
Guests will be notified as soon as possible of any changes. Please check your email regularly for last-minute updates.

4. How to Cancel or Reschedule

All cancellations and rescheduling requests must be submitted via email to [email protected].

Checked Luggage: Each passenger is allowed one checked bag with a maximum weight of 23kg (50 lbs).
Oversized/Overweight Items: Luggage exceeding the weight limit may incur additional surcharges. Please inform us at the time of booking if you are traveling with oversized or heavy items so the driver can plan accordingly to ensure space is available.
Carry-On Luggage: Each passenger may bring one small carry-on item, such as a handbag or daypack. Please ensure any necessary medications are packed in your carry-on.
Prohibited Items: For safety reasons, firearms, ammunition, and flammable or hazardous materials are not permitted onboard. If you must travel with any such items, notify us in advance.
Liability: Mountain Park Transportation and its drivers are not liable for lost or damaged luggage or personal belongings.
Luggage Identification: Ensure all bags are clearly labeled with luggage identification tags.

Insurance Recommendation: We strongly recommend purchasing medical insurance (if applicable) and trip interruption insurance. These can help cover travel and trip costs in case of cancellation due to personal illness, injury, family emergencies, or other unforeseen conflicts.
Park Pass Requirement: If you plan to climb or visit areas within Canadian National Parks, a park pass is mandatory. This pass also includes coverage for mountain rescue if needed.
Where to Purchase: All visitors to Banff, Jasper, Kootenay, and Yoho National Parks must have a park pass. Passes can be purchased online or at visitor information centers located in Banff, Lake Louise, Jasper, and Field, BC.

Mountain Park Transportation is a subsidiary of Alpine Air Adventures Inc